|
How do I place an order?
To place an order for CONTRACT silk-screening or CONTRACT embroidery we need to have your purchase order, credit card authorization form, shipping request form and art all sent to lmitchell@westsideusa.com or faxed to 201-820-1004. We realize that many customers have their own purchase order forms. If you do use your own PO, make sure that all the same information we require is also listed on your own PO. ALL of our forms can be found easily on our website as PDFs, which you can downloa and print out for your convenience. Please keep in mind that we cannot place an order without all the information in hand. Your order will be put on hold until all appropriate information is received.
How can I contact Westside to ask general questions, get prices and delivery info?
Our contact information is as follows:
Telephone number is: 201-820-1000
or
Email: dmitchell@westsideusa.com
How do I send artwork to you?
Please email or send all artwork to the attention of the Art Department: art@westsideusa.com
We will take your art and convert it to digitized artwork for processing. After the artwork has been digitized, we will send a proof to you for your approval before we begin the production. Without written receipt of your approval (or email approval) no production will be authorized. Therefore the sooner you approve the artwork the sooner your garments can be placed onto our production schedule. Otherwise, there may be a delay in the delivery schedule.
How do I know how many embroidery stitches are in my design?
If you send your image along with information about your order (amount of pieces you plan on doing, turnaround time, etc) to art@westsideusa.com, someone will respond to you within 4 hours of your submission either with the stitch count, or to tell you that more time is needed so that our digitizer can accurately estimate the stitch count.
Do you have minimum orders?
Yes we require a minimum of 24 units for either embroidery or screen printing.
Is the apparel/merchandise included in the Price?
No. The costs listed here for embroidery or screen printing are only for embellishment. Our pricing for clothing is on this site, under Apparel Catalogs where you can view thousands of different items from fine manufacturers.
Are there any other charges?
There could be other charges depending on additional services you require. Please call our Customer Service department and ask about anything that might be out of the ordinary.
What is Contract Pricing?
In order to take advantage of our Contract prices, you would have to be a Distributor and register on our website. We will then email you a password. If you are unable to get in, either you did not register or registered improperly, you do not have pop-ups enabled or cookies for our site allowed in your browser. You may need to make some changes to your settings. If you are not a Distributor, you will be unable to view the Contract area.
Can Westside provide the apparel items needed for Embroidery and Screen Printing?
Absolutely! Here on our website you can click onto the apparel catalogs of many fine manufacturers. Please avail yourselves of these online catalogs or contact us and we will gladly help you with the selection of your items. We will also advise you of costs and availability of your selected items and be able to establish a realistic shipping date for your purchase.
Can you ship orders anywhere?
Yes we can. Wherever UPS or Fed Ex delivers, Westside USA can deliver. Be sure to complete the Shipping Request Form, which you can download from a PDF file on our website, so we can establish an exact freight fee before processing your order. You may also use your own account numbers for shipping and the carrier will charge your account directly.
Do you accept credit cards?
Yes, all major credit cards are accepted. We also accept business checks, bank checks and money orders as well. Personal checks must clear our bank before merchandise is shipped.
What’s your turn-around time?
Usually orders are shipped within 5-7 business days after approval of artwork.
What about Rush Jobs?
Rush jobs happen occasionally. Rush orders can be shipped within 48-72 hours, however they will incur RUSH charges as well as Rush FED-EX or UPS charges. We will advise you by email of these additional costs before processing your order.
When shipping apparel or merchandise to you, what shipping address should be used?
Westside USA
248 West Street
So. Hackensack, NJ 07601
Att: Order Department
Please be sure to include your Company Name, PO # and/or Job Name/Description
Note all shipments MUST be accompanied by your purchase order, our shipping request forms, embellishment forms and any necessary credit forms.
|
